Here is my whole convo.
12:23:51 PM System
Connected to sprint-ap2.cnxchat.com
12:23:51 PM System
Session ID: 4828353
12:23:51 PM System
Please hold and the next available agent will be with you shortly.
12:23:57 PM System
Brittany A has joined this session!
12:23:57 PM System
Connected with Brittany A
12:23:57 PM Brittany A
Thank you for contacting Sprint. My name is Brittany. How may I assist you today?
12:24:23 PM Charles _
I want to cancel my acct.
12:24:37 PM Brittany A
I will be happy to assist you with that today. One moment while I access your account.
12:25:47 PM Brittany A
I must advise that there is a 200.00 early termination fee for each line on the account.
12:26:17 PM Charles _
due to the materially adverse change in the contract in the administrative fees, there should not be.
12:26:37 PM Brittany A
I am committed to resolving your issue today. In order to better assist you, please allow me to transfer you to an Account Services Specialist. We appreciate your patience during this transfer.
12:27:12 PM System
You are being transferred to another queue. Please stand by...
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Brittany A has left this session!
1:09:21 PM System
Komeshia has joined this session!
1:09:21 PM System
Connected with Komeshia
1:09:21 PM Komeshia
Thank you for contacting Sprint, my name is Komeshia. Please allow me a few moments to review your previous chat's transcript.
1:09:51 PM Komeshia
I will be happy to assist you with your request to cancel your account.
1:09:56 PM Komeshia
For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
1:10:09 PM Charles _
1021
1:10:41 PM Komeshia
Please allow me a few moments to access your account and to review your previous notes as well as interactions.
1:12:41 PM Komeshia
We regret to hear that you would like to cancel. Are there any additional reasons for your cancellation reason?
1:13:58 PM Charles _
Well, to be honest, the Instinct has not lived up to the hype. Now with these administrative charges, I just want to cancel.
1:15:16 PM Komeshia
To which provider are you planning to move your services?
1:15:36 PM Charles _
I am not sure yet. Either ATT or VZW.
1:16:46 PM Komeshia
Are you aware that we have the lowest monthly costing plans out there right now. You will have to sign an agreement with them once you begin service also. How about I help you finding a plan from our list that will suit your needs?
1:17:38 PM Charles _
I have looked them over quite a few times. Thanks for the offer though.
1:18:01 PM Komeshia
You're welcome, Charles. Do you have a friend or a family member you would like to transfer the services to their name for them to be able to use the services?
1:18:28 PM Charles _
No, I do not.
1:19:01 PM Komeshia
One moment while I process your cancellation request.
1:20:01 PM Komeshia
Thank you for your patience. I have now cancelled your account, effective 2/19/09 which is the last day of the current billing cycle. You will not incur any early termination fees with this cancellation.
1:20:38 PM Charles _
Great. So my phones will stay active until 2/19?
1:20:51 PM Komeshia
That is correct.
1:21:17 PM Charles _
Thanks for all the information.
1:21:31 PM Komeshia
You're welcome and thank you.
1:21:36 PM Komeshia
It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved that issue and do you have any additional questions or concerns today?
1:22:19 PM Charles _
One more: If I get home and decide there is no better alternative, can I reverse this?
1:22:52 PM Komeshia
You may reverse the cancellation, just chat back with us and we will remove the future cancellation request.
1:23:08 PM Charles _
OK. That is all. Thank you!
1:23:47 PM Komeshia
You're welcome, I hope you have a great day.
1:23:47 PM Komeshia
Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before pressing the exit button to end the session. This will ensure that you will be afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at: sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
1:23:57 PM System
Komeshia has left this session!
1:23:57 PM System
The session has ended!
