From Taurususa.com, http://www.taurususa.com/repair-policy.cfm If you can't get in contact with Scott at GM, I would advise contacting taurus usa customer service at 305-624-1115
The Taurus Unlimited Lifetime Repair Policy™ is just that. The lifetime of the gun...not the buyer. This is the first warranty of its type in the industry. No other manufacturer has the confidence to extend this kind of offer. Except us. We know how good our guns are, and we are not afraid to stand behind them...for a lifetime.
Simply put, our unprecedented repair policy stands firmly behind every firearm imported or manufactured by Taurus International. The full terms are we will repair your Taurus firearm FREE OF CHARGE for the lifetime of the firearm
We at Taurus are totally committed to the very highest standards of quality, dependability, and most of all, customer satisfaction. Our Unlimited Lifetime Repair Policy assures you of that commitment. Should you need to take advantage of our repair policy, please follow the directions on the shipping instruction link and our work order form, which you can print out and send in with your firearm. We don't expect you to need it, but in the rare instance that you do, it's all right here for you.
Our Unlimited Lifetime Repair Policy extends to all Taurus firearms imported or manufactured by Taurus International Manufacturing, Inc.
This warranty does not cover grips, sights, accessories, cosmetic defects after one year, or damage caused by customer abuse at any time. Taurus will not be responsible for these items.