Joe, Any time in the RDC we see a OUTAGE at any point of a routing chain this time appearing to be qwest we classify it as a outage due to the fact there is a outage at some point. Remeber you work on the wire level I work on the network level we have diffrent views of things. I was not claiming anything bad against wow. I was just asking if anyone else had seen the same issue to try and help bucky.
If at timewarner we have a BGP Issue and say .1% of the internet traffic can't be reached we still classify it as a outage. It sounds like it was just a hiccup in routing and thats cool again I was in no way trashing wow I have no beef with wow.
I also really like what you were able to do for wow customers with your killer deal. Thats something you did not have to do but went out of your way to make happen.
So don't take me as trashing wow I just was classifing a inccedent in the same fashion I would with any situation I would deal with here in the RDC.
Terms. for the non geeks
BGP = Border Gateway Protocol (Pass routes around)
RDC = Regional Data Center
Outage = any disreution in service.