Yeah, the screen you saw is the factory recovery screen.
http://h6.abload.de/img/20100829_004w6fq.jpg
Weird though, usually the logo looks like this:
http://t3.gstatic.com/images?q=tbn:ANd9GcS0pNdYXZMRi__SXAyCAb6l5wncTq0CobnX5FM3lADayy2uUIY0Rw
Did you install a custom recovery? Doesn't sound like it. Rom manager will install it for you, I don't know what's available for the Thunderbolt, but Amon-RA or Clockwork probably has one for it.
Roomies?
I don't have 4 years networking experience, only networking experience I have is what I did in skhool. Tech support isn't really my thing either...