Bullshit you dont. I bought a $2600 Plasma there three years ago....Right out of the box it hummed so loud at low volumes it disturbed the sound to the point it was not enjoyable or possibble to live with. I had also purchased a 5 year warranty with the TV. I had the TV one maybe two days when I noticed this and called the store to explain how the TV was defective and I needed to exchange it.I researched the model and found it to be a common problem on some sets of this model. They flat out told me no, told me we needed to make a service call for repair.....On a Brand NEW TV. I told them I didnt think so....They didn't agree. Long and short is I spent quite some time on the phone with them arguing over the next day about it, they kept telling me I would have to schedule service....I finally told them I refuse to schedule and repairs on a new TV I would see them in 15 minutes.....I dont think they beleived me.....Until I got to the store. Boxed the TV up and Back it went. I made a nice little scene in the store....got my a replacement aftera couple of hours of BS....and told the manager to fuck off. HAvent bought from them since.....and I bought a LOT there. Doesnt mean I wont buy from them again....just havent, and now I know exactly how their stores deal with stuff.....so I am better prepared because of the last situation. SO that 14 day BS can go take a flying leap....Its always up to the manager of the store....I guess when I called corporate while standing in the middle of their store at the service deask, with the TV at my feet, and the customers watching....It got business taken care of. SOmetimes stores are soo foolish in how they handle situations. How many people do you think I have told this story to over the last three years.....a Lot.