Our parts guys do have alot to do, but they are very good at what they do. And this is not the first time I have heard of long delays on the phone or the occasional disconnect. One thing I can say is we do have the best sales, service and parts in the columbus area. And im not being unfair either. I worked in the service department at in grove city, I would not reccomend anyone take anything there for service. but remember you get what you pay for, our service department has many awards for there work, some I have never seen in any other shop. (there is a reason that shops are closing and were doing just fine)