Gerbing Controller Malfunctioning?

[Shoop]

I did not receive any instructions with my new gear other than a connection diagram. The videos make it look like the operation is super simple. I am frustrated because the controller seems to be malfunctioning and I am not able to use my new equipment.

At the AIM Expo I purchased a 12v heated jacket liner, the hero gloves, the newer dual controller ( G1218U-ACC-930-001-10001), and a battery harness. I did not purchase the wireless remote.

When I connect everything, with the bike running, and try to turn on the jacket or gloves, the controller often does not accept the setting and resets to off. When starting I have to hold one of the buttons for 5 seconds or more. Then, most times, the setting will hold and I can then tap the button again to increase the setting. Next, if I try to turn on the other device, gloves or liner, the controller will flash a "1" in that side then both sides will go blank and the controller has reset to both sides off. If I try both buttons at the same time, both displays flash – which think happens while it tries to pair with the remote – that I do not have.

 While trying this for about an hour I was able to get the liner and gloves to both work only two times.

 Is there some special technique or sequence that I am not aware of or did I receive a defective controller?

Chris

[Tonik]

I have the older controller, but it would freak out every now and then. The fix was to make sure it was off and unplugged when the bike was started. And then plug it in.

[Shoop]

Customer service replied. The controller was defective and they're sending another one.

 

[Shoop]

Replacement control arrived today. I was busy till late but it works and the gear warmed up nicely.

The customer service lady at Gerbing was great.