KennyFKINPowerz Posted February 7, 2011 Report Share Posted February 7, 2011 So on Friday at 11:04 am, someone changed my Xbox Live membership to a family membership and purchased 6,000 points and then distributed them to another gamertag. I have a regular gold membership that I just renewed on Jan 15th. So I notice the extra charges on my bank acct for $42.69 and $74.99. I call Xbox on Friday evening and get a guy who hardly speaks english. After 40 min on the phone with him he says they are going to do an investigation. Im thinking great. So he transfers me over to that team. They have no idea who I am or what I am talking about. And she says that guy didnt even note my call and cold transfered me to her. She hardly speaks english as well. So after another 30 min on the phone with her our call gets disconnected. Fast forward to today: After 3 calls and probably 2 hours on the phone they can not give me a straight answer. One person says one thing and another says something different. Finally we get a supervisor after a 15 min hold. He tells me that in order to do anything that they have to shut my xbox live account down for 10-12 business days and I might, "MIGHT" be able to get a credit for those days. This is not acceptable to me. Then I say I am just gonna dispute the charges with my bank, which they already told me that they will remove them as soon as they clear. So he sends me to TierII Billing to get my account switched back. After 20 min explaining her the phone goes dead. WHOOOOOO HOOOOOO FUCKING ASS HOLE MICROSOFT MOTHER FUUUUUUUUUUUUUUU Microsoft seems to fuck me one way or another on a daily fricken basis. I might be joining up with Ben and just going Apple all the way and buying a PS3 as well. Quote Link to comment Share on other sites More sharing options...
Supplicium Posted February 7, 2011 Report Share Posted February 7, 2011 Apple LOL Quote Link to comment Share on other sites More sharing options...
CRed05 Posted February 7, 2011 Report Share Posted February 7, 2011 PS3 :thumbup: Apple :thumbdown: Quote Link to comment Share on other sites More sharing options...
Bigbird Posted February 7, 2011 Report Share Posted February 7, 2011 I rep the PS360ii...and a PC, best of all worlds :thumbup: Quote Link to comment Share on other sites More sharing options...
SpaceGhost Posted February 7, 2011 Report Share Posted February 7, 2011 LOL Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted February 7, 2011 Author Report Share Posted February 7, 2011 To top it all off I had to call my 15 year old and apologize to him for blaming the whole thing on him. WTF???? I got victimized and I wind up being the doucher in the end. Ahhhh life is grand . Quote Link to comment Share on other sites More sharing options...
unfunnyryan Posted February 7, 2011 Report Share Posted February 7, 2011 choose a more secure password next time. derp. Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted February 7, 2011 Author Report Share Posted February 7, 2011 choose a more secure password next time. derp. Not a password issue, my password was very secure. Quote Link to comment Share on other sites More sharing options...
evan9381 Posted February 7, 2011 Report Share Posted February 7, 2011 im not a gamer at all, but i was thinking of getting an xbox 360 depending on how much extra $ i have from my taxes...but after seeing this thread, and the bullshit jason went through not long ago, im kinda rethinking it. so since im not into all this gaming stuff (last systems were n64 and wii, lol), what seems to be the issue that this happens to these people, and how can it be prevented? Quote Link to comment Share on other sites More sharing options...
wnaplay1647545503 Posted February 7, 2011 Report Share Posted February 7, 2011 I went and found a number for microsoft executive board. I left an email and received a call back from an exec the next day. He took care of my situation and I couldnt be happier even though my son screwed up and it was really a legit problem per their rules. Go higher than CS and the numbers they give you. I feel for you, its like pulling teeth with these people and no 2 departments share info or know what another is doing. Quote Link to comment Share on other sites More sharing options...
copperhead Posted February 7, 2011 Report Share Posted February 7, 2011 That's why they won't ever get my CC info, especially since I'm not on there very often, so the only way I'd notice something shady is through my online banking. There are deals to be had on 12 month gold cards, usually can be had for $40 which is the same as 4 months if you go monthly. MS points are a ripoff, but you can buy those with cards too. Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted February 7, 2011 Author Report Share Posted February 7, 2011 That's why they won't ever get my CC info, especially since I'm not on there very often, so the only way I'd notice something shady is through my online banking. There are deals to be had on 12 month gold cards, usually can be had for $40 which is the same as 4 months if you go monthly. MS points are a ripoff, but you can buy those with cards too. That is how I found out. Actually the wifey seen it online and asked me about it. Quote Link to comment Share on other sites More sharing options...
unfunnyryan Posted February 7, 2011 Report Share Posted February 7, 2011 Not a password issue, my password was very secure. was very secure. not enough eh? Quote Link to comment Share on other sites More sharing options...
copperhead Posted February 7, 2011 Report Share Posted February 7, 2011 Sounds like a good catch at least. I suggest calling every phone number you can find to get them to remove your CC info from the account if you haven't already. If they won't, just cancel the Live account altogether and make a new one using only cards to fund it. MS really doesn't like you removing card info for some reason - my account has a number from a card that expired years ago only because it wouldn't let me delete it. Oh, then dispute the charges with your bank if MS hasn't fixed it. Fuck em. Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted February 7, 2011 Author Report Share Posted February 7, 2011 was very secure. not enough eh? No actually it was so please start over and try again. It was done from inside and had nothing to do with anyone hacking my password. They just are not sure where the points went and if this was just a mix up of transactions. Quote Link to comment Share on other sites More sharing options...
Brendon Posted February 14, 2011 Report Share Posted February 14, 2011 I told you a long time ago to jump off PC and join the Mac side! Quote Link to comment Share on other sites More sharing options...
wnaplay1647545503 Posted February 14, 2011 Report Share Posted February 14, 2011 I blame BAllen. Quote Link to comment Share on other sites More sharing options...
Brendon Posted February 14, 2011 Report Share Posted February 14, 2011 I blame BAllen. It was hacked from an outside source. I was accused at first, til' MS verified it wasn't anyone who did it on their Xbox. Microsoft apparently got their names and I'd guess their IP(s) too. Quote Link to comment Share on other sites More sharing options...
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