Akula Posted June 14, 2011 Report Share Posted June 14, 2011 So I was in the support area today and the Director asked me to tell some folks we have several openings. If you are young and willing to move to California, and have some technical skills, let me know. An understanding of IP, Security topics and basic functions in windows/unix, you might be a good candidate. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted June 14, 2011 Report Share Posted June 14, 2011 Would like more info please. Quote Link to comment Share on other sites More sharing options...
Akula Posted June 14, 2011 Author Report Share Posted June 14, 2011 Its a support organization that works with our customers. We have support in the US and in England, this is for the US center. Customers call and ask questions, we answer them. Its based in Redwood Shores CA, next to San Francisco. I don't know salary and all of that because its based on experience etc... Here is the link http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=QUALYS&cws=7&rid=321 Here is the text Technical Support Engineer Location: USA (Headquarters) Description Company Qualys, the leading provider of Software as a Service (Saas) vulnerability management and policy compliance solutions, helps organizations of all sizes discover vulnerabilities, ensure regulatory compliance and prioritize remediation according to business risk - with no infrastructure to deploy or manage. QualysGuard, the company's flagship on demand service, conducts automated security audits and provides the quickest route to neutralize worms and other emerging threats. Distributed scanning capabilities and unprecedented scalability make QualysGuard the ideal choice for both SMB's and large, distributed organizations. eBay, Oracle, Cigna and McDonald’s are just a sample of our 250 Fortune 1000 and 3000 + customers. Description The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service lifecycle within Qualys. The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role. Responsibilities The TSE will provide support for vulnerability management, PCI, policy compliance, web application scanning, API, and Malware. We are looking for strong, passionate, and self-motivated technical individuals that have the desire and capability to think on their feet and work on complex problems. The Technical Support Engineer will provide email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering and QA teams to facilitate feedback. Qualifications The ideal candidate will have a strong networking background and have at least 4 years experience, understand how networking devices work in theory and in practice and can adapt quickly to any technical challenge. Possessing good Linux/Unix knowledge and with an interest in security, possibly a CISSP/CEH or equivalent qualification. An understanding of network services and how they work from a protocol/configuration level, especially web services such as Apache/IIS and web applications is an advantage as well as Windows AD administration. This role would suit an individual who welcomes a challenging startup environment, enjoys providing world class support and is technically motivated. 4+ years of experience in a technical support role.Unix/Linux experience.In-depth TCPIPLAN/WAN infrastructuresCommon OS servicesRouters/switchesStrong knowledge of current firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner).Packet sniffersWindows AD authentication and securitynmap and other network analysis toolsKnowledge of Samba/AD integration, CIFS, DNS, ACL, server/client configuration.Previous API support and Regex knowledge is a plus.Oracle and Microsoft SQL knowledge highly desirable.Preferably the candidate would have some knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).Strong customer orientation and possess an excellent work ethic.Outstanding troubleshooting and analytical skillsExcellent written and verbal communication skillsBachelor of Science, preferably with a major in Computer Science or another relevant field. Quote Link to comment Share on other sites More sharing options...
Akula Posted June 14, 2011 Author Report Share Posted June 14, 2011 If you apply, send me your resume jkent@qualys.com and I will make sure the support director sees it. He's a good guy, I would like to work for him but my role is global and he only does support. Quote Link to comment Share on other sites More sharing options...
Akula Posted June 14, 2011 Author Report Share Posted June 14, 2011 BTW, I saw 3 Ferrari's on the way to the office yesterday. 3. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted June 15, 2011 Report Share Posted June 15, 2011 id apply but idk if i wanna live in san francisco. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted June 15, 2011 Report Share Posted June 15, 2011 id apply but idk if i wanna live in san francisco. Roomies? I don't have 4 years networking experience, only networking experience I have is what I did in skhool. Tech support isn't really my thing either... Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted June 15, 2011 Report Share Posted June 15, 2011 Roomies? I don't have 4 years networking experience, only networking experience I have is what I did in skhool. Tech support isn't really my thing either... lol, you have some ground to make up. Quote Link to comment Share on other sites More sharing options...
John Bruh Posted June 15, 2011 Report Share Posted June 15, 2011 id apply but idk if i wanna live in san francisco. you'd fit right in :gabe: Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted June 15, 2011 Report Share Posted June 15, 2011 thanks for the input john bruh. akula, what do you ballpark this job at for pay? Quote Link to comment Share on other sites More sharing options...
Akula Posted June 15, 2011 Author Report Share Posted June 15, 2011 thanks for the input john bruh. akula, what do you ballpark this job at for pay? That's a tough one, I know the most senior TSE makes $115,000. Not sure what the most Junior one pays, I would say the range is probably 75 - 80k. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted June 15, 2011 Report Share Posted June 15, 2011 75 - 80k. I could make tech support my thing... Quote Link to comment Share on other sites More sharing options...
Mensan Posted June 15, 2011 Report Share Posted June 15, 2011 Can't drive an Audi in SF on 75-80K, that just pays your rent. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted June 15, 2011 Report Share Posted June 15, 2011 Can't drive an Audi in SF on 75-80K, that just pays your rent. i know, i was about to say.... Quote Link to comment Share on other sites More sharing options...
Mr. Jones Posted June 15, 2011 Report Share Posted June 15, 2011 80K lol. That isn't much here, let alone there. You'll be pimpin a 92 accord back and forth to work and your 1 bedroom apartment you're sharing with a room-mate. Quote Link to comment Share on other sites More sharing options...
Akula Posted June 15, 2011 Author Report Share Posted June 15, 2011 Most of the support dudes live in houses, a little from the city. If you are willing to commute a bit, you can have a nice place. The nice thing is there are loads of jobs here, Silicon Valley hired 30,000 people last month. Quote Link to comment Share on other sites More sharing options...
NTHER91 Posted June 18, 2011 Report Share Posted June 18, 2011 80k per year isn't a lot of money in Columbus Ohio? 99% of this board dosnt make that. Hell, I'd go as far as to say 99% of Columbus dosnt make that guess we are all poor shmucks. Quote Link to comment Share on other sites More sharing options...
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