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Ever Tried to return anything to Vances?


Tomcat0403

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If you have ever tried to return something to Vances you will probably sympathize with me. If you are planning on returning something either take it as a loss or plan your whole day around it.

Return policy, 30 days, with receipt. My story, had receipt, NIB, not damaged, within 30 days.

Apparently you have to wait for a manager to approve all returns and speak with a salesman to write you up. I went in at 6:32, left at 7:30 for a 2 minute approval and transaction. Now, for vance's, it was not very busy, just a whole bunch of people kicking tires vs buying. I understand that they are in the ghetto and people flip a shit over nothing, but holy shit, either allow your people at the counter to return trivial shit or have a manager up front to approve those things. As well as them being fairly rude and uncaring that it was such a ridiculous practice it had to be written up on a sheet of paper...then the girl upfront scanned in into the register and electronically refunded my money to my card.

This alone was more frustrating than ANY other store I have ever been in (and coming from retail management), I will definitely avoid future purchases and be more than willing to driver to Lancaster to Ohio Valley.

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Picked up an XD there Saturday. Had to wait a good hour at least, but that's because they were PACKED. Looked like a gun show. you'd think the world was coming to an end. But salesman said it was always like that. Even through that week.

NoBama 2012

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I walked in and took a number right before they got killed. I found what I needed out on the floor so my number was up for grabs. I swear someone would've paid me for it. I gave it to he guy with the impatient son.

I did have to return a scope mount there once - had to see a counter person who had to get a manager's approval but it only took a couple mins.

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Picked up an XD there Saturday. Had to wait a good hour at least, but that's because they were PACKED. Looked like a gun show. you'd think the world was coming to an end. But salesman said it was always like that. Even through that week.

NoBama 2012

Anytime that Vances/Buckeye outdoors is having a sale on specific guns, give Gandermountain a shot "I know they suck otherwise" but they also price match with no questions asked. I picked up my XD9 there, went to Buckeye that same day and the wait was fucking insane.....Gander was on the way home so I figured I would stop in. They matched the sale price at Vances, and I was on my way home after about 15 min of walking in. Their selection honestly aint bad, but the firearm knowledge is subpar.

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I don't remeber who it was that told me this but a guy said "go into Vance's if you know exactly what you want and somewhere else to look". I hate Vance's and all it stands for, I'd gladly pay for gas to go to cabelas or buckeye or somewhere else.

Ohio Valley Outdoors is excellent, they are in Lancaster. I have bought 2 guns from them, and they will also price match.

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