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sciongirl

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  1. This just opened up and I don't know if anyone here would qualify but thought I'd post it up.

     

    A new job opening is immediately available for a IT Telecommunications Analyst.

     

    Key responsibilities include:

    • Adds, moves and changes for Avaya phone switch, Voicemail, CMS and IQ systems.

    • Trouble-shoot advanced phone problems, call routing, call recording, and reporting issues.

    • Support the NICE Perform call recording system.

    • Create, support, and analyze Microcall, Avaya CMS and Avaya IQ reports.

    • Document (using MS Office and Visio) all processes, procedures and aspects of the voice infrastructure.

    • Work closely with vendors to implement new technology and support existing infrastructure.

    • Coordinate support tasks and project-related initiatives with other IT groups and end user business units.

    • Other responsibilities as assigned.

     

    Please let me know if you or someone you know might be interested in this position.

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