MagicJack is pretty nice, I use it as a second line, works good as a private voicemail number when you need to give out a number but would rather not give out the cell or home #. Anyway, ok, I hear all you network engineers, so maybe VOIP technology is okay but today was a good example of how damaging it can be to your business. I tried calling some hhgregg locations in OTHER states, they were ALL down, including their 800# service line! As someone mentioned, a "backup" plan for issues like this would certainly be nice. The hhgregg I stopped in at did not even realize their phones were down. They had no idea until I brought it to their attention