At our dealership if there is a car that comes in I might call a customer I think may be intrested or a family member. That is the way it is but the guy should have kept you in the loop as far as what was going on with the vehicle that was shitty. But as far as a family member or a employee or a prevous customer getting first dibs thats the way it is. If you called and said you were on your way out unless you put money on the car before you left the vehicle is still for sale. I cant tell you how many times a guy will say he is on his way and never shows.