I am for the biggest part computer dumb and know enough to stay away from Best Buy. My step mom went thru the following process at Best Buy. Drove one hour, got a new computer then drove one hour home. Computer wouldn't boot up. Drove one hour back to BB, got a second computer then drove one hour home. Second computer did same thing. Drove one hour back to BB, got third computer, made them hook it all up and make sure it worked then drove one hour home. Everytime she brags about how good Best Buy and her computer is my dad just rolls his eyes, shakes his head and says if we charged them by the hour, installation and mileage they would owe us money. I am like the second computer medic guy when I sell something. I would rather be able to say hi to you when I see you next time than worry about getting knots on my head.