well, just to update...was up til ~430 last night moving couches, running surround speakers, tv/stand, etc. get it hooked up, doesnt work. called WOW, she tried to send the signal, reset the box, etc, still nothing
get up today to make sure everything was hooked up right, looked good. took a long cable and ran it from the old outlet, and it works...
so i guess the 2 cable outlets coming out of the ground by my box outside, but not hooked up to anything are probably for this outlet. they're going to send someone out tomorrow between 2 and 4. hopefully its earlier as possible because the game is at 330