This is an ACTUAL CONVERSATION I just had with someone who works in MY COMPANY'S IT department:
- 'Hello this is IT support'
http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5572 - 'Hi, my VPN password expired, can you help?'
- 'Of course, here is the Citrix website where you can change it'
- 'But I need to be ON the VPN to do that, and I can't log into the VPN'
- 'No problem I can change your password. I've sent your new password to your email on file.'
- '...wait, I can't access that email unless I'm on the VPN...'
- 'Yes sir, will there be anything else?'
- 'Yes, there will. How can I complete the work that I need to do now?'
- 'Call this number and someone will help you'
http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5584 - 'But that's the number I called you on...YOU are supposed to help me.'
- 'OK sir I have created a ticket for you. Here is your reference number, someone will call you in approximately five hours. Maybe.'