i dont have a problem with chase. they bought my mortgage from amtrust bank. And ive already mailed a payment it went to everything, intrest, escrow, and principal. Ive also have a checking, savings, ira, credit card and dont have any problems. Idk if they switched it for you but if you have a mortgage with them your checking account can be upgraded to premium account (free check, free wiretransfer, money orders, etc). I do all my banking with the canal winchester office and never have a problem. also had huntington. and switched i had a checking and savings both. got overdraft protection. well i went into the overdraft and instead of having the protection that i signed up for the charged me 650. switched to chase next month. no problems.