If you worked on the phone taking customer service calls you wouldn't feel this way. This is the wrong outlook I can't share the same beliefs with you. I suggest you come to work with Skinner or I and listen to the calls we take. If a person calls in with a valid problem and they talk nice to me about it watch how we go out of our way to help them resolve it. On the flip side see how difficult a call can be when profanity or just general bashing of the company, application in question, or our company's policies is used by the person on the other end of the phone. 9 times out of 10 you haven't been the first person we talked to with an attitude. It makes a snowball effect throughout the day, week, month, year. That is why most people don't like customer service positions... a small percent of the people are actually nice and professional.
You are failing to see that when you call us you are calling a professional environment. If you are calm and collect about presenting your problem we will help fix it. If you call me an asshole you are not being profession and are a waste of time honestly. I will warn you once and if you continue I will politely disconnect the call. Especially in our case where we are talking to insurance agents they have even less of an excuse to bash us. It does not make our company look good and should not be tolerated to an certain extent.