Yes a public post on a company's facebook page will get your problem addressed asap. I will never order something from vances. If I can see it behind the case and hold it then I will buy it.
http://www.exactaudiocopy.de/en/ is the only thing I will use. Never had an issue since I started using in the late 90s. It will do FLAC. I ripped all of my physical CDs to mp3 192 vbr with zero issues. It works with WINE if you are running linux.
That article links to http://bjs.gov/content/pub/pdf/fv9311.pdf which is full of good data. People keep complaining about sources when I say gun violence has dropped. This will work. Thanks for the article.
You should go somewhere in BFE with no cell phone signal and pitch a tent. Go horseback riding or hiking or fishing? You won't spend much this way and it is real relaxing. Stare at the night sky with just a camp fire going in the background.
Driving to FL is easy. I've flown out to PHX and drove home in 2 days. Who needs to sleep when you have so much delicious caffeine and gas station food?