/\/\
What he said.
Also, if it goes into the "Tell me of a time when" type scenarios, it's generally considered the STAR method.
S ituation = Describe the issue, what was happening, ect ect
T ask = What was needed in order to fix situation
A ction = How well did the task get carried out, any deviations, how did you handle that, ect
R esult = What was the end result?
It's basically looking to be able to determine that you can clearly establish the problem, what needed to fix it, DID fix it, and result. No real wrong answers, just looking to see if you can demonstrate the above with whatever question they asked.
It's a fairly common interviewing technique so might see it.