Dude, dude, dude.....I am in that shop quite a bit over the summer. Often times I just go there on my lunch just to walk around. I buy little bolts and crap there. 2-stroke oil, wayne passes, hell, my sidi boots come from there. I have a relationship with two of the sales guys. I did/do not EXPECT anything for free. However, a job simple as that should not warrant a charge. He knew the heat trick cause he mention how cold it was when he took it from me. Also comparing a free gallon of milk is totally off. If I walk in a grocery store and ask to borrow a pen cause I dont have one...I dont expect them to say we sell them on aisle 6. The time it would have taken to do it is not worth all the bad talk they will get from me....I know alot of people. Maybe I stop them from one sale....My job is done.