The waitress was most likely trained, she most likely didn't listen or read her employee process and procedures manual. We have on our website and many places that you must wait 48hrs before picking up an order. We put this in the confirmation e-mail that they are asked to bring to pick up an order. You would not believe the people that look you in the eyes, straight faced and whine; "48 hrs? It should say that on the website. This is bullshit. I want my order, it doesn't say that ANYWHERE on the website!"
I then calmly ask for their conformation e-mail they are holding in their hand and highlight 48hrs in the first paragraph.