If you aren't the creator of this thread or represent the business, you should not be in here.
Thanks.
EDIT - Since I am getting multiple PMs complaining about how I cleaned up this thread, let me specify my reasons here for all to see.
To those of you who are neither the consumer nor the business involved in this topic: this section is not for other parties to debate the consumer's opinion. PM Dover if you think he is "making up lies" about the company. He did not make up any lies here; everything he posted is from his personal experience.
And if you are upset that your previous Consumer Report threads were shit in, then use the report post button so an Admin or Mod can review it. PMing me and accusing me of making up rules as I go is not the way to get anything accomplished. If this answer doesn't satisfy you, take your case up with an Admin.
-Vince