For the record, our complaint was purely about his behavior. The price wasn't the factor. We knew what OTD meant and refers to, hence our using that phrase. We did not threaten anything in a lame attempt to get the price we wanted. We simply felt like we endured some unprofessional behavior which came across as though they were mocking us. Believe me, we aren't a pair of feminists on our high horse trying to knock the common man down a peg. LOST said it well, it was Scrappy's money and they just didn't earn it. They probably won't earn mine either due to this experience. Yes, it may have been a one time thing, but it was your first impression with us. First impressions make or break. Lizard also made many good points about what salesman should and shouldn't be. I also found it odd that this was brought up "she mention(ed) that the people at Hind's were the nicest she had ever met.." Once again, first impression. I knew people on here had trashed that place for service, but it was on the way back home, so why not just stop and check it out. Our first impression from the place was that we were treated very nicely and nobody joked about a phrase that we said. So yes, they were nice. Will she give them her business? It depends if they earn it, just like any other motorcycle shop. She's not looking to help you make money, she's looking for the deal she wants, just like LOST said.