Sorry brother, I have to agree with Isaac's Papa. I worked with EVERY BMW dealership in the nation, so I have good understanding of the dealerships. Does it suck for you, yeah, it does. Was it a waste of your time, unfortunately, in the end it was. But I sort of agree the guy taking the car to his family is a perk of working there, or a perk of having family work there. How about the lady I worked with at BMW that had her sons E46 M3 serviced at a dealership, and they dropped a bolt into the cylinder head, and then when the guy started his engine, it completely shit out a few seconds later. The dealership lied to the customer, lied to me, and lied to their regional rep as to what happened. BMW had one of their master technicians look at the car to determine what happened, and found the problem. That woman had the right to ask people on a forum to not work with the dealer, but I think your experience is not quite in the same ballpark. I've got even better examples than this one, but don't feel I should post it here. Believe me, I have some CRAZY stuff I have had to deal with. However, I respect where you are coming from, and know how you feel. Just my two cents I guess.