That is exactly the type of shit I had to deal with on a DAILY BASIS! People being so stupid, but then wanting BMW to pick up the tab for the repairs. I could sit and tell so many stories of people just like this, if not WORSE. This dude deserves whatever he gets out of this. There is absolutely no excuse for this. BMW customers with an active maintenance plan can get an oil change once per calendar year or every 15K miles, which ever comes first. You know what, why do I even give a shit what happens. BMW laid me off, I hope they pay to fix this guys shit. In fact, I think I might get on the website and maybe I could give this guy some advice on how to work the system.