FUNNY Tech Support

[morabu]

i found this in one of my emails,

i figured i would pass it along!

J.R.

 

 

This has got to be one of the funnier I've heard. I think this guy should

have been promoted, not fired. This is a "true" story from the "WordPerfect

Helpline" which was transcribed from a recording monitoring the customer

care department.

 

Needless to say, the Help Desk employee was fired. However, he is

currently suing

the WordPerfect organization for "Termination without Cause." This is the

actual dialogue of a former WordPerfect Customer Support employee. (Now I

know why they record these conversations).

 

*"Rich Hall computer assistance; may I help you?"*

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the words went away."

"Went away?"

"They disappeared."

"Hmmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's a blank; it won' t accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the screen?"

"There isn't any cursor: I told you, it won't accept anything I type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a TV. Does it have a

little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find where the power cord

goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if it's plugged into the

wall."

"Yes, it is."

"When you were behind the monitor, did you notice that there were two

cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again and find the other

cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely into the back of

your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean way over?"

"Oh, it's not because I don't have the right angle it's because it's

dark."

"Dark?"

"Yes - the office light is off, and the only light I have is coming in

from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do

you still have the boxes and manuals and packing stuff your computer came

in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it up just like it was

when you got it. Then take it back to the store you bought it from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too f*****g stupid to own a computer."

[McGraw]

hahaha It's just funny to me cause I work in a call center.

[SpaceGhost]

that is sooooooooo old....

[desperado]

Old??? that ain't even close. Man created computer, then made up this story. I know it's been around 10 years minimum because they were telling it at Microcenter tech support in 95 when I worked there. And I have heard it about Microsoft, Adobe, Microcenter, Packard Bell, and Gateway.

 

We did have a guy fired at Microcenter fired for telling someone to take back their computer because they were to stupid to use it. But on the flip side we had a customer walk into a SUN TV (yep worked there too) way back in the day that screamed at a sales man for 5 minutes that their Pack Bell was not IBM compatible, because it didn't have an ANY key. Try to explain that one to a customer and not laugh at them for being so fucking dumb.

[Mensan]

I didn't know there were people alive that were not familiar with that story.

[Science Abuse]

In it's origional version, it went something like.....

 

-computer assistance; may I help you?

 

-Yes, well, I'm having trouble with DOS.

[Lustalbert]

One of the first items posted to the intraweb.

[Farkas]

I beat the internet once, the end guy was hard.