Akula Posted September 18, 2007 Report Share Posted September 18, 2007 short story, I live in a remote location. I called about Road Runner and was told, no service. I then get a letter stating they are expanding service to my house. I get follow up letter stating I can order whenever I want because the facilities build out is complete. I order, they tell me a date and time, they NO SHOW. come on, NO SHOW? Are you freaking serious? No phone call, just no show. We call in, "no road runner available in your area". I want to speak to someone that gives a crap about this. Quote Link to comment Share on other sites More sharing options...
Rally Pat Posted September 18, 2007 Report Share Posted September 18, 2007 Thorne? Quote Link to comment Share on other sites More sharing options...
sciongirl Posted September 18, 2007 Report Share Posted September 18, 2007 i only know someone on the networking side... sorry Quote Link to comment Share on other sites More sharing options...
thorne Posted September 18, 2007 Report Share Posted September 18, 2007 I don't deal in CS, I work in the data center. I can shoot an email out if you want. if your already a subscribe call and make a complaint, threaten to leave. And let me know who you talked to. I can shoot a email over to there boss stating a friend of mine was mistreated. Quote Link to comment Share on other sites More sharing options...
thorne Posted September 18, 2007 Report Share Posted September 18, 2007 I know poeple on most the sides. Scion who doyou know on the networking side? Quote Link to comment Share on other sites More sharing options...
sciongirl Posted September 18, 2007 Report Share Posted September 18, 2007 I know poeple on most the sides. Scion who doyou know on the networking side? edit.. kevin lol Quote Link to comment Share on other sites More sharing options...
thorne Posted September 18, 2007 Report Share Posted September 18, 2007 he work In the RDC? Quote Link to comment Share on other sites More sharing options...
sciongirl Posted September 18, 2007 Report Share Posted September 18, 2007 he work In the RDC? ..sure... i believe he knows you Quote Link to comment Share on other sites More sharing options...
Akula Posted September 19, 2007 Author Report Share Posted September 19, 2007 emailed service, help, sales and billing. Only heard back from billing who cannot seem to find my account. Quote Link to comment Share on other sites More sharing options...
thorne Posted September 19, 2007 Report Share Posted September 19, 2007 email fails, voice contact is the best way. email just lacks the verifiable follow up. Quote Link to comment Share on other sites More sharing options...
Akula Posted September 19, 2007 Author Report Share Posted September 19, 2007 I called the schmendrick that sent me the letter stating facilities are in place now. He never called me back after a week. who do I call? Sales = Liars, service ="sorry, we don't care", the only people that are even trying to help me are the billing department. Quote Link to comment Share on other sites More sharing options...
thorne Posted September 20, 2007 Report Share Posted September 20, 2007 ok, so do you have any internal emails or just calls I will contact my cs friends and see what i can do for you. I cant guarntee i will have time to do it right now as we are converting all aour mailserver to a new product. Quote Link to comment Share on other sites More sharing options...
Clifford Automotive Posted September 20, 2007 Report Share Posted September 20, 2007 So since we are on the topic what is time warners number that i should call for new service? Quote Link to comment Share on other sites More sharing options...
Akula Posted September 20, 2007 Author Report Share Posted September 20, 2007 I don't have the email address of actual people, just botmail addresses sales@blablabla etc... I am not looking for the president of the company, just someone to explain why the sales database that used to say "no service available" now says "digital cable and road runner available" but the install database still says "no service available". Quote Link to comment Share on other sites More sharing options...
thorne Posted September 20, 2007 Report Share Posted September 20, 2007 ok Akula please pm me I got info I just talked to the snr engineers as they are doing maint tonight. Quote Link to comment Share on other sites More sharing options...
Akula Posted September 20, 2007 Author Report Share Posted September 20, 2007 did Quote Link to comment Share on other sites More sharing options...
Akula Posted December 22, 2007 Author Report Share Posted December 22, 2007 Using LinkedIn connections I found the Director of Operations for Road Runner Business Class. He pointed me to the right person, only $55,000 to build out to my house or I can wait the 2 to 3 years before they upgrade my area. So, I cannot get DSL faster than iDSL, I can get a T1 for about $400/month or I can keep my POS EVDO solution. Satellite isn't an option as it doesn't really do VPN that well and I need some upload too. Quote Link to comment Share on other sites More sharing options...
dragknee66 Posted December 22, 2007 Report Share Posted December 22, 2007 move closer to civilization Quote Link to comment Share on other sites More sharing options...
Akula Posted December 22, 2007 Author Report Share Posted December 22, 2007 sad thing is, I can see a high school from my house. I can walk to it in a matter of 10 minutes or so. I am not far from civilization. Quote Link to comment Share on other sites More sharing options...
alibies Posted December 23, 2007 Report Share Posted December 23, 2007 satellite internet prices did go down a lil' bit but like you said Quote Link to comment Share on other sites More sharing options...
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