AWW$HEEET Posted March 23, 2010 Report Share Posted March 23, 2010 Still having issues with this crappy touchscreen phone. When I go to do an ActiveSync synchronization, the phone has not loaded the users mail. User can view his calendar, and see his existing folders he has created in Outlook, but there is no mail. When I go into "Settings" and view "Data Synchronization" it shows Calendar and Contacts are complete, but the Mail looks to continue cycling, like it is updating, but it has been sitting like this overnight. Additionally, I can send mail from the device, but not receive. The only thing he is missing is mail. I have re-tried 2 or 3 times the whole ActiveSync process but it keeps hanging right at this point. Suggestions please? Oh, and IB4 Jones calls me a retard. Quote Link to comment Share on other sites More sharing options...
Guest Spam Posted March 23, 2010 Report Share Posted March 23, 2010 The receiving mail could be from the mail server settings being incorrect. Is it a gmail account or another account you have setup? As for the Active sync, that program is junk. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted March 23, 2010 Author Report Share Posted March 23, 2010 Server is a company MS Exchange server. His yahoo acct sets up perfectly on the phone. Quote Link to comment Share on other sites More sharing options...
Guest Spam Posted March 23, 2010 Report Share Posted March 23, 2010 Right but if the server settings are messed up, it would explain why no receiving. For instance, the ports that they need to be sent through are not the right ones. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted March 23, 2010 Author Report Share Posted March 23, 2010 Could be a port issue, but he has had 4 other phones, all on Sprint that worked correctly. Hmm. Quote Link to comment Share on other sites More sharing options...
Guest Spam Posted March 23, 2010 Report Share Posted March 23, 2010 Delete all settings and start over. I forget how i got my OSU email to work thats on the exchange server now. It took me a while. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted March 25, 2010 Author Report Share Posted March 25, 2010 Turns out our admins overseas changed the trusted security cert without telling me. Thanks admins. Quote Link to comment Share on other sites More sharing options...
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