Sully Posted October 26, 2010 Report Share Posted October 26, 2010 I'm steaming mad right now. They replaced the window motor and track assembly in my truck yesterday. In the process, they scratched the tint on the window. They are telling me they won't fix it because I can't prove that they did it. I'm currently waiting on a call from the service manager. Any suggestions to get this resolved? Quote Link to comment Share on other sites More sharing options...
Drewhop Posted October 26, 2010 Report Share Posted October 26, 2010 Being steaming mad will not help resolve the issue. Getting angry about it will make them want to tell you to fuck off. Stating that you brought it to them cause you thought it could be taken care of properly and pleading a reasonable case will have better results. (Just my two cents) Quote Link to comment Share on other sites More sharing options...
Sully Posted October 26, 2010 Author Report Share Posted October 26, 2010 I haven't yelled at them....yet. Quote Link to comment Share on other sites More sharing options...
TurboRust Posted October 26, 2010 Report Share Posted October 26, 2010 similar thing happened at ntb once... guy didnt tell us his drivers window falls, and we always crack the drivers window so keys dont lock inside, it fell, scraped tint, I said too bad, he complained to corporate, we replaced his window tint for free. in the end it cost me $35 to have one window done, from a customer service standpoint, its not even worth fighting from their end. be calm and persistent, you'll get it fixed i'm sure. Quote Link to comment Share on other sites More sharing options...
John Bruh Posted October 26, 2010 Report Share Posted October 26, 2010 Cindy is the service manager. She should be able to handle any issue your having. Quote Link to comment Share on other sites More sharing options...
iwashmycar Posted October 26, 2010 Report Share Posted October 26, 2010 Just speak in a professional and courteous manner to the service manager and he should do the right thing. Ive had to do that at MAG once. Got everything resolved easily. The service writers are usually seldom helpful Quote Link to comment Share on other sites More sharing options...
schmuckingham Posted October 26, 2010 Report Share Posted October 26, 2010 I had a local tire local tire place align my Jeep ( which they refused to do after it was on the rack and hooked up to the snesor) and when the guy rolled my window all the way down it wouldnt roll back up. So instead of leaving it down and letting me deal with it he decided it was smarter to grab it with needle nose pliers and pull up...... which resulted in a shattered window and they didnt pay for it or anything. I had to walk back in and ask why there was glass on my floor. Quote Link to comment Share on other sites More sharing options...
Orion Posted October 26, 2010 Report Share Posted October 26, 2010 usually seldom I'm sorry, I think I misinterpreted you incorrectly... Quote Link to comment Share on other sites More sharing options...
Skinner Posted October 26, 2010 Report Share Posted October 26, 2010 I had a local tire local tire place align my Jeep ( which they refused to do after it was on the rack and hooked up to the snesor) and when the guy rolled my window all the way down it wouldnt roll back up. So instead of leaving it down and letting me deal with it he decided it was smarter to grab it with needle nose pliers and pull up...... which resulted in a shattered window and they didnt pay for it or anything. I had to walk back in and ask why there was glass on my floor. I would be livid. Quote Link to comment Share on other sites More sharing options...
Crossle Posted October 26, 2010 Report Share Posted October 26, 2010 Tell them you'll give them a terrible customer service report about your experience. Dealerships seem to put a lot of emphasis on these reports and keeping them positive. Quote Link to comment Share on other sites More sharing options...
AJ Posted October 27, 2010 Report Share Posted October 27, 2010 Cindy is the service manager. She should be able to handle any issue your having. no shes not, she is just a writer. dan is the service manager. Tell them you'll give them a terrible customer service report about your experience. Dealerships seem to put a lot of emphasis on these reports and keeping them positive. lol thats the last thing they have to worry about right now. Quote Link to comment Share on other sites More sharing options...
iwashmycar Posted October 27, 2010 Report Share Posted October 27, 2010 I'm sorry, I think I misinterpreted you incorrectly... haha . edit gone wrong Quote Link to comment Share on other sites More sharing options...
HotCarl Posted October 27, 2010 Report Share Posted October 27, 2010 The VW dealer by the airport (the name escapes me) did a recall on my car, took about a day. When i come by later that evening to pick it up my passenger side mirror is hanging by a wire....literally dangling on the side of the car. So i go back inside to tell them about it and the service advisor had the balls to say "ok, wait while i check the paperwork to make sure it wasnt like that before you brought it in..." I said "I'll save you the time, no it wasnt like that before I brought it in". I was pissed but didnt get too irrate with the advisor, afterall i knew i would have to talk to the service manager anyway. they fixed it in a day or so. Quote Link to comment Share on other sites More sharing options...
04silvrz Posted October 27, 2010 Report Share Posted October 27, 2010 Ricart is garbage for EVERYTHING. there is NO WAY IN HELL i would let them touch my car, let alone buy a car from those fucking douchebags. that place is a shiiiiit hole!!!!!!!!!!! it's like the Kmart of car sales. Quote Link to comment Share on other sites More sharing options...
black00ws6 Posted October 27, 2010 Report Share Posted October 27, 2010 I train Rhett and Jared.. I'll talk with them tonight if they are at the gym. Shoot me an email mike and let me know whats up Quote Link to comment Share on other sites More sharing options...
frenchy chan Posted October 31, 2010 Report Share Posted October 31, 2010 i took my ranger to a ford dealership on morse to get bearings done or something...when they pulled it out of the garage, there was a huge scratch/scuff mark down the side of the door...i was livid...they had scraped it along one of the yellow poles they have in their garage... we got them to buff it out for free.... Quote Link to comment Share on other sites More sharing options...
wagner Posted October 31, 2010 Report Share Posted October 31, 2010 Piss on the waiting room floor to show dominance. OR Cooler head will get you moar results Quote Link to comment Share on other sites More sharing options...
Das Borgen Posted October 31, 2010 Report Share Posted October 31, 2010 I'm sorry, I think I misinterpreted you incorrectly... you are probably 100% doubt-free Quote Link to comment Share on other sites More sharing options...
s13 Posted November 1, 2010 Report Share Posted November 1, 2010 They tried to wax me 400 dollars to replace my headlight wiring when all it needed was new bulbs... would not recommend ricart Quote Link to comment Share on other sites More sharing options...
DOZZER Posted November 4, 2010 Report Share Posted November 4, 2010 no shes not, she is just a writer. dan is the service manager. Dan is the service director. The service managers name is Jeff. Quote Link to comment Share on other sites More sharing options...
AJ Posted November 4, 2010 Report Share Posted November 4, 2010 Dan is the service director. The service managers name is Jeff. i forgot about jeff. he is a moron. either way they are so screwed by ford for the way they are running things. Quote Link to comment Share on other sites More sharing options...
Clifford Automotive Posted November 8, 2010 Report Share Posted November 8, 2010 Should have taken it to Stewart right across the street. They moved in right there for a reason. Quote Link to comment Share on other sites More sharing options...
DOZZER Posted November 12, 2010 Report Share Posted November 12, 2010 Should have taken it to Stewart right across the street. They moved in right there for a reason. Funny.. I have seen some cars they have brought to Ricart for service work. Quote Link to comment Share on other sites More sharing options...
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