Twistedrx7 Posted August 16, 2011 Report Share Posted August 16, 2011 Risk Operations Analyst Full-time US-OH-Columbus-Polaris McCoy Center / 54101 Job Posting:Aug-11-2011-Requisition ID 110069953 Job Description Risk Operations Analyst-110069953 Description Research and resolve customer disputed transactions via systematic input. Must be able to express empathy towards customer's perspective and understand diversity. Maintain professionalism under all circumstances. Independently resolve some level of customer issues where policy and procedures are not clear cut. Able to apply federal regulation and processor (VISA, ATM shared network) requirements on a situational basis. Identifies and communicates opportunities for process improvement. Work schedule is 3pm - 12am Qualifications Qualifications: • Previous in-bound call center experience • Self-starter with strong organizational skills. • Ability to comprehend the debit/credit card industry and related company policies as it pertains to resolving merchant dispute. • Ability to comprehend Visa and MasterCard guidelines and Federal Regulation E. • Excellent verbal and written communication skills are required for frequent customer interaction. • Excellent reading comprehension and problem-solving skills. • Adaptability, dependability, and flexibility needed to keep up with changing work assignments and work schedule. • Customer-focused, understanding of individual customer needs. • Can adapt to the needs of challenging calls (ie: diffusing customer anger, negotiating with merchants). • Ability to remain professional in all circumstances to customers, merchants, and teammates. • Strong computer navigation skills and typing skills. MS Word, Excel. • Multi-lingual skills a plus. • Previous merchant dispute/chargeback experience preferred. . You will work under general supervision and demonstrate some judgment capability to review and/or investigate routine risk transactions or reports. In accordance with departmental procedures and Federal Regulations, you will take proactive measures to prevent losses through blocking ATM/debit cards, analyzing suspicious account activity and properly reporting and categorizing activity that has created loss exposure. You will operate in a team environment and will communicate directly with customers as a primary component of your job responsibility. You will also rely upon effective relationships with Corporate Security, the Law Department, account officers and other representatives from various lines of business, and outside financial institutions. Job Other Primary Location US-OH-Columbus-Polaris McCoy Center / 54101 Organization Total Deposit Risk Operations Schedule Full-time Job Type Standard Shift Evening Job Employee Status Regular Recruiter Douglas Hill Hiring Manager Brenda Roy Quote Link to comment Share on other sites More sharing options...
Buck531 Posted August 16, 2011 Report Share Posted August 16, 2011 This is the job where people call you and bitch you out personally because Chase charged them too much on something or over drafted crap I believe. Quote Link to comment Share on other sites More sharing options...
Patrick Posted August 16, 2011 Report Share Posted August 16, 2011 This is the job where people call you and bitch you out personally because Chase charged them too much on something or over drafted crap I believe. That's collections. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted August 16, 2011 Report Share Posted August 16, 2011 this is probably a job where you call people because there are 10000000 compromised cards because a database breach, etc Quote Link to comment Share on other sites More sharing options...
evan9381 Posted August 16, 2011 Report Share Posted August 16, 2011 That's collections. No, thats where people fucked up on their own and call and try to place the blame on someone else Quote Link to comment Share on other sites More sharing options...
Patrick Posted August 16, 2011 Report Share Posted August 16, 2011 This is the job where people call you and bitch you out personally because Chase charged them too much on something or over drafted crap I believe. This is my day Monday-Friday. No, thats where people fucked up on their own and call and try to place the blame on someone else Not necessarily. Checking accounts. Open accounts. Not always fault of the individual. Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted August 16, 2011 Author Report Share Posted August 16, 2011 This is not a phone job. This is where you do behind the scenes works. you work representments you either deny or approve a customer claim, you do a representment to the acquirer bank. Very little customer interaction. dont jump in and pretend you know what this is about. Quote Link to comment Share on other sites More sharing options...
evan9381 Posted August 16, 2011 Report Share Posted August 16, 2011 This is my day Monday-Friday. Not necessarily. Checking accounts. Open accounts. Not always fault of the individual. I did collections for 5.5 years and trying to get back into it now...i know exactly what it is. Lol Quote Link to comment Share on other sites More sharing options...
Patrick Posted August 16, 2011 Report Share Posted August 16, 2011 I did collections for 5.5 years and trying to get back into it now...i know exactly what it is. Lol Customer service with a dash of collections mixed in is what I do. "Hey, this happened." "k thx" Quote Link to comment Share on other sites More sharing options...
ghost face Posted August 17, 2011 Report Share Posted August 17, 2011 This is not a phone job. This is where you do behind the scenes works. you work representments you either deny or approve a customer claim, you do a representment to the acquirer bank. Very little customer interaction. dont jump in and pretend you know what this is about. Do you happen to know the ball park range of pay for this is? or referral ? Quote Link to comment Share on other sites More sharing options...
10phone2 Posted August 17, 2011 Report Share Posted August 17, 2011 (edited) No shit. I use to take care of the ATM when I use to work for PNC and had to deal with all sorts of fun with ATM deposits/potential card fraud, reloading cash, and contacting the ATM services to figure out what is wrong with it today. Where do you apply at? Edited August 17, 2011 by 10phone2 Quote Link to comment Share on other sites More sharing options...
phil Posted August 17, 2011 Report Share Posted August 17, 2011 Chase really is a great company to work for, collections does suck idk why pat hasn't gotten out of it yet. This would be a good position for someone to start in, I think it pays between 30-37 base. I could be a little off but base isnt what you striving for, a lot of the dept have bonuses that make it worth your time. Quote Link to comment Share on other sites More sharing options...
10phone2 Posted August 17, 2011 Report Share Posted August 17, 2011 Yea I know, my sister in law use to work for them and regrets to this day leaving them. Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted August 28, 2011 Author Report Share Posted August 28, 2011 still open, interviewing going on next week Quote Link to comment Share on other sites More sharing options...
10phone2 Posted August 28, 2011 Report Share Posted August 28, 2011 I just applied finally. Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted September 18, 2011 Author Report Share Posted September 18, 2011 I just applied finally. did you get an interview? Quote Link to comment Share on other sites More sharing options...
Not Brian Posted September 18, 2011 Report Share Posted September 18, 2011 Do they not hire people who have experience from other banks? Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted September 18, 2011 Author Report Share Posted September 18, 2011 Do they not hire people who have experience from other banks? they have no problem doing that. Quote Link to comment Share on other sites More sharing options...
phil Posted September 18, 2011 Report Share Posted September 18, 2011 Do they not hire people who have experience from other banks? They hire all different backgrounds. They are big on hiring military people so u have an upper hand Quote Link to comment Share on other sites More sharing options...
10phone2 Posted September 19, 2011 Report Share Posted September 19, 2011 did you get an interview? My interview is today at 2:30. They are still interviewing since there is a new training class coming up in early October. Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted September 19, 2011 Author Report Share Posted September 19, 2011 My interview is today at 2:30. They are still interviewing since there is a new training class coming up in early October. haha ill prob see you there. Quote Link to comment Share on other sites More sharing options...
10phone2 Posted September 19, 2011 Report Share Posted September 19, 2011 I just got hired. I just have to do the whole background check, etc.... I am currently working with a company, but I know that I can only go so far with them. BTW, thanks for posting the position!!! I had stopped looking for other jobs thinking that I am in a stable position and now I can focus on getting into grad school. Then, you posted it and I started thinking about getting my foot in the door now. Quote Link to comment Share on other sites More sharing options...
Not Brian Posted September 19, 2011 Report Share Posted September 19, 2011 They hire all different backgrounds. They are big on hiring military people so u have an upper hand psh fuck that, I was asking for my girl Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted September 19, 2011 Author Report Share Posted September 19, 2011 I just got hired. I just have to do the whole background check, etc.... I am currently working with a company, but I know that I can only go so far with them. BTW, thanks for posting the position!!! I had stopped looking for other jobs thinking that I am in a stable position and now I can focus on getting into grad school. Then, you posted it and I started thinking about getting my foot in the door now. No problem is it for phones or IM? Quote Link to comment Share on other sites More sharing options...
Mattsv8 Posted September 20, 2011 Report Share Posted September 20, 2011 does it pay arround 50,000 yr or more Quote Link to comment Share on other sites More sharing options...
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