MrMeanGreen Posted October 21, 2011 Report Share Posted October 21, 2011 (edited) Field Service Engineer Grade: 8 Location: Cincinnati, OH area Job Summary/Mission: Perform general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base. Contribute to business growth and sustainment through technical involvement, influence and teamwork. Principal Activities / Duties / Responsibilities: 1. Duties to include, but not be limited to, new equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service related activities as directed by management. 2. Assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility. 3. Determines and recommends which products or services best fit the customers’ needs. 4. Responsible for achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives. 5. Collaboration and teamwork with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities. 6. Develop and maintain technical and operational competency on Markem-Image products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management. 7. Required to carry a company supplied cell phone at all times during normal working hours and respond appropriately according to the urgency and nature of the call. Cell phones should be on and monitored after normal working hours (after 5 PM and weekends) and calls responded to as needed. 8. Adhere to all Markem-Imaje policies, rules, and regulations and comply with customer safety policies and regulations when at their facilities. 9. Identify and suggest opportunities for process and product improvements. Participate and contribute to continuous improvement initiatives. 10.Paperwork, electronic transmissions, documentation and reports are to be completed accurately and on time according to the schedule and guidelines set forth by management. 11.Responsible for care of all company property, company supplied equipment, vehicles, computer, tools and test equipment. 12.Maintain an active working inventory of parts, to support the install base. The inventory will be maintained within specified perimeters, (dollar amount or usage history). 13.Must maintain a valid drivers license. 14.Perform other relevant duties as assigned by management. Education/Training/Work Experience required: • BS degree in Engineering (Electrical, Mechanical, Process) strongly preferred • 3-5 years of mission-critical field service related experience • Or equivalent combination of education and mission-critical experience RECRUITMENT 2011 Internal Job Posting 21-OCT-2011 Field Service Engineer REGION NORTH AMERICA Northeast DIVISION Knowledge & Skills: • Solid and proven knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation • Strong interpersonal and customer relationship management skills • Proven ability to share knowledge and conduct training to diverse audiences of varying size • Ability to work independently and with minimal supervision • Can lead and direct others as required • Proven time management skills; able to prioritize multiple activities and commitments • Able to write reports, business correspondences and procedure manuals • Can effectively present information and documentation in response to questions from managers, • Proven ability to troubleshoot, diagnose and provide solutions to problems. • Creative thinker; able to reason and independently solve problems where standardization may not exist. Work Conditions or Specific constraints (Travel…): • Must be willing and able to travel extensively, and with little advanced notice, within assigned service territory. Overnight travel, extended stays and the ability to work overtime will be required. • Travel outside the assigned territory and to other parts to the United States will be necessary at times. • Exposure to hazardous materials; this includes Markem-Imaje inks and solvents • Required to frequently lift and move machinery that weights up to 100 pounds. • Ability to stand for long periods, kneel, crouch, stoop or crawl. • Potential for extreme temperature and diverse environmental conditions at work sites This is what I do for a living and love it. LS_Sonoma on here also does the same thing for his division.The person filling this position will be taking part of my current service territory, Cincy, as they're shifting my territory a bit more north and west. Lemme know if you have any questions. Edited October 21, 2011 by MrMeanGreen Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted October 21, 2011 Report Share Posted October 21, 2011 Pay range and benefits? What is your favorite thing about this job? Quote Link to comment Share on other sites More sharing options...
MrMeanGreen Posted October 21, 2011 Author Report Share Posted October 21, 2011 $40-50k/yr to start depending on experience, full personal use of a company vehicle, flexible schedule most of the time, a killer management team, etc. This is a great place to work for. Quote Link to comment Share on other sites More sharing options...
wagner Posted October 21, 2011 Report Share Posted October 21, 2011 Wish I had teh skillz for this Quote Link to comment Share on other sites More sharing options...
MrMeanGreen Posted October 21, 2011 Author Report Share Posted October 21, 2011 Yeah, but you just bought a house and they'd want you to relocate. I also forgot to mention there's a yearly bonus as well. Quote Link to comment Share on other sites More sharing options...
Patrick Posted October 21, 2011 Report Share Posted October 21, 2011 Wish I had teh skillz for this Same. I need new job. Quote Link to comment Share on other sites More sharing options...
JuicedH22 Posted October 21, 2011 Report Share Posted October 21, 2011 You should post this on CSS (link in my sig) Quote Link to comment Share on other sites More sharing options...
MrMeanGreen Posted October 21, 2011 Author Report Share Posted October 21, 2011 You're more than welcome to, and send them my way of they have a resume. Quote Link to comment Share on other sites More sharing options...
MrMeanGreen Posted October 21, 2011 Author Report Share Posted October 21, 2011 They sent out an updated posting. I edited the initial one. Quote Link to comment Share on other sites More sharing options...
LS_Sonoma Posted October 22, 2011 Report Share Posted October 22, 2011 X2 on err thang the big guy said. Quote Link to comment Share on other sites More sharing options...
adamgh81 Posted November 21, 2011 Report Share Posted November 21, 2011 I may have someone interested, PM me if it's still available. I have his resume handy. Thanks. Quote Link to comment Share on other sites More sharing options...
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