computer help.

[pontiacfreak142]

The computer is a dell dimensions c521. It will not read any cd. Got a code 39 which says that some files may be missing from the driver. I've tried updating the driver and even downloaded some program from the company that made the driver that is supposed to fix things like this, but no luck. Any ideas?

[jeffro]

Have you tried a different CD to rule out the possibility of the CD being bad?

[dakotart]

http://support.microsoft.com/kb/314060

 

Registry fix.

 

Windows XP

 

 

1. Click Start, and then click Run.
   
2. In the Open box, type regedit, and then click OK.
   
3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
   
4. In the right pane, click UpperFilters.
    
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
   
5. On the Edit menu, click Delete.
   
6. When you are prompted to confirm the deletion, click Yes.
   
7. In the right pane, click LowerFilters.
    
   Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   
8. On the Edit menu, click Delete.
   
9. When you are prompted to confirm the deletion, click Yes.
   
10. Exit Registry Editor.
    
11. Restart the computer.
    

[pontiacfreak142]

Have you tried a different CD to rule out the possibility of the CD being bad?

 

Yep, tried several just to be sure.

 

Dakotart, sorry I forgot to mention it has vista. I haven't tried that fix yet, but I found a few others for xp that didn't work

[Richard Cranium]

I've not had much luck with registry and software type fixes. Any chance you have an external you can test with, or the ability to swap in a known good one to test with? I'm sure I have a spare or two around I could loan you to try. I suppose you could also try one of the cleaning disks, but I don't put much faith in those either.

[dakotart]

Yep, tried several just to be sure.

 

Dakotart, sorry I forgot to mention it has vista. I haven't tried that fix yet, but I found a few others for xp that didn't work

 

Same basic process

 

Windows Vista

 

 

1. Click Starthttp://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/VistaStartButton.jpg
   , and then click All Programs.
   
2. Click Accessories, and then click Run.
   
3. Type regedit, and then click OK. http://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/SecurityShield.jpg
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
   
4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    
   
5. In the right pane, click UpperFilters.
    
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
   
6. On the Edit menu, click Delete.
   
7. When you are prompted to confirm the deletion, click Yes.
   
8. In the right pane, click LowerFilters.
    
   Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   
9. On the Edit menu, click Delete.
   
10. When you are prompted to confirm the deletion, click Yes.
    
11. Exit Registry Editor.
    
12. Restart the computer.
    

[pontiacfreak142]

Same basic process

 

Windows Vista

 

 

1. Click Starthttp://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/VistaStartButton.jpg
   , and then click All Programs.
   
2. Click Accessories, and then click Run.
   
3. Type regedit, and then click OK. http://support.microsoft.com/library/images/support/kbgraphics/Public/EN-US/SecurityShield.jpg
   If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
   
4. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    
   
5. In the right pane, click UpperFilters.
    
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
   
6. On the Edit menu, click Delete.
   
7. When you are prompted to confirm the deletion, click Yes.
   
8. In the right pane, click LowerFilters.
    
   Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
   
9. On the Edit menu, click Delete.
   
10. When you are prompted to confirm the deletion, click Yes.
    
11. Exit Registry Editor.
    
12. Restart the computer.
    

 

Ok cool thanks man, ill give that a try.

 

Rick, if his idea doesn't work, I may have to take you up on that. Appreciate it.