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LFW: Technical Process Anylyst or Tech Support


mrs.cos
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FauxBro is looking for work. He was laid off last year, August, and with all the medical stuff happening while he was on unemployment, the only way to get help paying for the hospital was to go completely off unemployment and have NO income. Now that all has been dealt with, hes ready to get back into the work force. He has GREAT employment history, decent skills.

 

I have his resume for both types work. Any leads would be greatly appreciated.

Dayton/COlumbus/cincy jobs welcome.

 

Certs

 

• CJIS

• ITIL V.2

• Six Sigma Yellow Belt

• Network + training

 

Skillsets

• Clarify

• Falcon

• Magic Helpdesk

• Service Access

• SQL Server

• SQL Scripting

• ConnectCIC

• Linux

• Mainframe AS400

• Unix

• CLIPs

 

 

--Tech-Support Brief--

Technology Process Analyst / Team Leader with extensive experience in Project Management, Team Management, and Process Development / Implementation. Responsible for the successful implementation and training of a Technical Service Desk located in Manila, Philippines. Managed team of Process Analysts ensuring the proper implementation of new processes and training of the service desk to utilize the new processes being introduced.

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