I wanted to let everyone know of this gem of a bike shop hiding in Northern Ohio. It is a family owned business that has been around for many years. (It is not small by any means!) I have now bought two bikes from this dealership even though I am over 2 hours away from it! As you know, I have had a few horrible bike shop experiences. I am not usually one that is easy to please and I completely believe that customer service is number one! If you are looking for a bike or need anything done on your bike, a trip to this dealership is worth the trip. Since they are in the middle of nowhere, customer service always brings people back. They are also very fair on the prices of their bikes and have a wide range of used bikes on hand (as well as new bikes.) In August I bought my Ninja 250 from them. I worked with Dan (I would highly recommend working with him!) and was able to negotiate a fair price. He even went so far as to throw in two free t-shirts! (I am all about the free stuff!) Dan and the owner, a funny older guy, even helped us strap down the bike on the trailer. I called Schiets when I saw the SV650. Dan was the one that answered the phone. Even after over 6 months, Dan knew who I was and was able to remember all about my August experience! (Who remembers that?) Last weekend, I drove out to buy my SV650. Again, I worked with Dan. He was able to drop the price of my bike, give me a huge discount on a Chatterbox, and threw in a free t-shirt for LPSanders and me! He even went over everything that I needed to know about my new bike. The only problem I had was that the bank was closed and I couldn't get my loan that day. Dan was willing to throw in a magnetic tank bag, because I need to drive back up to pick up my bike two weeks later! While they have the bike, they are going to lower it as well. It'll be ready to ride when I get there. (I also want to compliment the finance guy. I wish I could remember his name. Instead of just talking numbers, he truly wanted to learn more about us! That's a first in my book!) This gets me to their bike shop. I have never met more personable people in my life. LPSanders and I got to meet all the people who work on the bikes. One guy was originally from Columbus and had been with Schiets for over 20 years! Most of the people who work on the bikes have been there for years! That goes to show that they treat their employees well and in turn their employees treat the customers well! The shop guy put it right when he said "...the way we treat our customers, brings them back." They are not there just for a paycheck! We are actually going to trailer up LP's bike when I go to pick up my bike, so that she can get her bike ready for spring. This place is absolutely amazing! I have never been to a more customer friendly dealership. I know that it's far from most of you, but I truly believe that you can't get better customer service! Take a chance, drive out and check them out! http://schietsmotorsports.com/Default.asp Tell Dan I sent you!