I've never bought firearms at Vance's but have bought other gear/items there. Customer service has always been great and treated me well. I have bought two guns, Remington 870 and S&W Bodyguard from Buckeye Outdoors. My dad has bought at least two from there as well; Taurus Judge and S&W Bodyguard. Yes, same company but different stores. Never had any issues there either, but none of our guns have had any issues. Amazes me that a firearm could cost $1000+ and then you still need to put upwards of 500 rounds for it to function properly. Makes me even more happy with my $300-$500 guns that have gone bang every time.