Keep in mind, part of it was her fault too. The monitoring company called the house, but she was reseting the fire alarm to get it to stop, when the smoke was still in the house. So it kept going off and kept calling in the alarms. So the monitoring company was getting a busy signal when they called the house. Next thing she knows the fire department was outside. She should have not reset it, and made sure to talk to the monitoring company. She could have even called on her cell, to make sure that the fire department wasn't dispatched.