Working for chase I see a lot of different things now, that you wouldn't see from a consumer side. But in no way is looosing personal info acceptable or tolerable. As for rewards points, they are yours you earned them they have to transfer those points over. Trust me on this. Id protection is a joke , sorry, but it is, set up your account online and monitor it yourself. Keep your info secure, limit buying products online (this is a big one) and get a new bank. Good luck time, sorry this is a shitty situation.