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jacobhawkins

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Posts posted by jacobhawkins

  1. I had a positive experience with the Cardo customer support folks a couple months ago.  My Cardo Scala Rider Q2 Pro (no longer available) was having trouble about a year after I bought it.  I thought I was hosed, but looked at the warranty and saw it was two years!  I sent them an email explaining the issue (low mic volume, not picking up my voice nearly at all) and they suggested I try a couple things at home.  Tried them, didn't work.  Sent an email back a couple weeks after my home attempts and they issued an RMA immediately.  Sent my whole system back and less than a week later I had my new one.  Keys to my happiness?  Fast and clear communication with the service people, real home solutions to try, fast shipping back to me, and a two year warranty!  That was what really surprised me.  I bought it on closeout as they were ending that model and it still was replaced.  I'm a happy Cardo customer.  

     

  2. Slightly unrelated to the endurance race of the thread topic, but I rode past you guys racing last weekend in Circleville on my way to a big bike ride...  I didn't get much of a look, but are spectators welcome at the next race (looking at the schedule, Sept. 13)?  This looks like an absolute blast but I really don't know anything about it and would like to catch a race or two.

  3. Obviously, I'll be a be a bit slower than you, James, but if you wait for a bit on the road changes, that'd be great for me.  If it's too much of a pain in the ass, I'd be cool with knowing the route and catching up at gas stops..

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