short story, I live in a remote location. I called about Road Runner and was told, no service. I then get a letter stating they are expanding service to my house. I get follow up letter stating I can order whenever I want because the facilities build out is complete. I order, they tell me a date and time, they NO SHOW. come on, NO SHOW? Are you freaking serious? No phone call, just no show. We call in, "no road runner available in your area".
I want to speak to someone that gives a crap about this.