My step dad also had a similar experience with Byers and ended up buying from Hatfield.
In a nutshell he went to Byers and told them he was ready to buy a new Forester that day, but wanted a specific color. Salesman told him he would look into it and get back to him. They waited a week with no phone call.
He called Hatfield; salesman got back to him the same day with what he was looking for in Cincinnati. Bought the car with his credit car, sight unseen over the phone. Car was delivered the next day.
Two days after the car was delivered he got a call from the salesman from Byers to say that he was still looking.