I'm sure it's a extremely bad agent. Last year when I wreck my GTO (my fault), I called up to see if I should turn it in and my agent stated that they would cover the expense, but would drop me after the repair. I asked him, aren't you the good hands people and he was clueless on how to help me. Not only that but after 6 months my wife's insurance went down a little bit but my two cars went up, like $75.00 a piece. So I called on it, they stated that they would look into it and never got back to me, so I called them back to no answer again. Now after another 6 months, my house insurance went up $150.00. I'm sorry, I've had enough of this crap. Extremely poor customer service.