This is entirely true. Not only that, you can call them and they will come pick it up for you for free! If you aren't home, they'll leave the paperwork in your mailbox or door for you. I worked for them for a few weeks through Adecco and just rode around picking up stuff like this. They are usually a week or two behind, but they'll let you know the day they'll pick it up if you want to go that route.