Was this you guys?
Where do I start? It was my honeymoon. My wife (then fiancee) was so excited we had found an all inclusive resort out of town and within driving distance. The pictures are most certainly deceiving for today - perhaps this was what it was in the hay day.
Check-in was smooth (arrived about 8pm in the evening). Lady was very friendly but couldn't answer questions about a New York trip which was supposed to be on offer. At check-in, we were told that we had to pay for "fire-logs" to use the fire place in the room. $13.00! I mean I only just paid north of $400/night for the room. Oh well, guess no fireplace!
Upon arriving the building, it was perched high up - good sign right? Not! It seems as though there was some construction/landscaping work going on. No biggie. We checked into champagne tower room 724.
Taa daa ... not quite as captivating! The room is not a true 4 story! The living room area was dated. The stars in the ceiling (or I think that was the idea) was cheesy at best. The private pool was okay and the sonar/massage area was decent. Upstairs to the bedroom and the bed was somewhat hard just sitting on it. Mirrors on the ceiling - big no no (for my tastes at least). Counter tops and lamp shades super dusty as though the room had not been used in a few weeks. Bathroom glass chipping on the back side (definite sign of aging), champagne hot tub was stained and shower was stained (water leak stains). We knew the dated entrance signs to the resort was a sign, but we chose to ignore and believe what we wanted - that there was more on offer.
We called the front desk looking for another room (perhaps we just got a bad room). We were told they were sold out. We returned to the front desk asking for a refund looking to leave the resort. Again taadaa - room now available! At this point, this is now truly an integrity issue with this establishment and we just wanted to leave. We were told that the refund was immediate and we left for Scranton PA to find a decent hotel to spend our honey.
You would think that was that! Wrong. Accounting department lady did try to help, but it took 5 days of continuously calling my bank and cove haven to finally get my refund (less the initial $100 deposit). Thank God we did have available monies to enjoy our honeymoon making alternate plans.
Would I recommend this place - ABSOLUTELY NOT! Do yourself a favor and find a nice hotel to stay at planning your trip by yourself. It'll be more satisfying than this resort!