that when you deal with a business and you have a bad experience, and the bad experience is because of something the did.. bad quality, poor customer service, bad fitment , etc.. you write a review about the experience and its the truth your all the sudden the asshole i have only had to do it 3 times, and every time i have gotten lit up by the company / owner / person i mean i understand you want to protect your business and potential customers, but you could have done that by doing things right in the first place. i think honest reviews, good or bad are what help us as customers to see what we are going to expect. sorry for the rant.. but i needed to vent after getting blown up on over the phone by a company i left a review for