It all started with a coupon. Since its cold as shit out, and my garage is impossible to work on cars in, I sent the wife to Germain to get an oil change for $18. Bargain right? Now, I do all my own maintainence and keep her Runner in pretty good shape considering that it has to be reliable enough to haul her and our daughter around. Anyone that knows me will tell you that I am pretty meticulous when it comes to my vehicles. During her oil change, the service writer comes to her to report that the radiator is leaking, the water pump is cracked, the timing belt needs replaced along with all the belts and both radiator hoses are ready to burst!!! Would she like them to go ahead and fix it? She calls me in a tizzy. I tell her to pay for the oil change and take it home and drive the service van the rest of the day. Tonight I get home and eat dinner and about 8pm I go out and pull it up to the garage. I let it warm up parked over the snow and commence to crawling all over it with a shop light in the single digit temps. Guess what I found? NOTHING!! Yes, the hoses are a little soft (will be replacing in the spring) and the PS belt is a little checked (also, spring) but the radiator is completely full and shows no evidence of leaking a drop EVER! The water pump, same. I dont know how they decided the timing belt is bad since the timing belt cover bolts have never been turned. ever. FUCKERS. Just a friendly reminder, BEWARE GERMAIN TOYOTA SERVICE. BTW, I have bought tons of parts from them and Jake in parts has always treated me well. Their service writers, however have always been douchebags every time I've tried to deal with them.