Tpoppa Posted May 1, 2017 Report Share Posted May 1, 2017 I met a guy who has Givi Trekker (top of the line) luggage & racks. The bike has stock exhaust and he's using bike specific racks from Givi. The bottom of one of the cases melted from exhaust gas hitting the corner. It was only mounted on the bike for a short time. Givi is giving him a hard time about replacement. Anyone dealt with them before? Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 1, 2017 Report Share Posted May 1, 2017 @2talltim Quote Link to comment Share on other sites More sharing options...
2talltim Posted May 1, 2017 Report Share Posted May 1, 2017 Yea don't even get me started. In a nutshell they suck donkey balls. Took me 3 months to even get a answer about a replacement key blank and their answer was replace the entire lock with a new one woth all new key and quoted me a price of $50. They would never return my calls took weeks to return emails. I ended up buying a identical set off of twisted throttle for $30. I swore I'd never give them my business again. Quote Link to comment Share on other sites More sharing options...
ScubaCinci Posted May 1, 2017 Report Share Posted May 1, 2017 I haven't even shared my adventures with Shad customer service. Apparently they all suck. Quote Link to comment Share on other sites More sharing options...
Tpoppa Posted May 1, 2017 Author Report Share Posted May 1, 2017 I dealt with Hepco Becker once, they solved my issue right away Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 1, 2017 Report Share Posted May 1, 2017 1 hour ago, 2talltim said: I swore I'd never give them my business again. Yet you did. Quote Link to comment Share on other sites More sharing options...
2talltim Posted May 1, 2017 Report Share Posted May 1, 2017 33 minutes ago, Tonik said: Yet you did. With what? I know there are dozens of sister companies but I know I haven't bought anything branded Givi. Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 1, 2017 Report Share Posted May 1, 2017 Just now, 2talltim said: With what? I know there are dozens of sister companies but I know I haven't bought anything branded Givi. I don't remember for sure. Thought you did though. Quote Link to comment Share on other sites More sharing options...
JustinNck1 Posted May 1, 2017 Report Share Posted May 1, 2017 1 minute ago, 2talltim said: With what? I know there are dozens of sister companies but I know I haven't bought anything branded Givi. Well, you bought a tank bag that was Givi right? 1 Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 1, 2017 Report Share Posted May 1, 2017 Yea, that was it. Justin is on a roll. Saved my life once and now he saved my rep in this thread. Quote Link to comment Share on other sites More sharing options...
2talltim Posted May 1, 2017 Report Share Posted May 1, 2017 12 minutes ago, Tonik said: Yea, that was it. Justin is on a roll. Saved my life once and now he saved my rep in this thread. It was used, so technically I still didn't give them my money directly. Then I sold it to jerry..lol 1 1 Quote Link to comment Share on other sites More sharing options...
Tonik Posted May 1, 2017 Report Share Posted May 1, 2017 You said "not buying any givi stuff ever again" Neg rep is for trying to wiggle out. Quote Link to comment Share on other sites More sharing options...
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