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Customer Support Specialist - $26-32K


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Somewhat cut-and-paste

 

We're looking for an addition to our customer support team an exciting new service that helps pharmacies and physician offices collaborate to submit prior authorization requests for prescription drugs. This helps patients get their healthcare needs taken care of, and improves the lives of our healthcare provider users too.

 

We think it's going to grow rapidly-the right person will have plenty to do and opportunity to advance in the company. (it is, no BS)

 

ABOUT YOU

 

* Outgoing, friendly and cheerful

* Loves helping customers solve problems

* Inquisitive, takes interest in learning new things

* Experience in pharmacy, healthcare billing, or physician back-office environments a huge plus

* Great communicator, both written and on the phone

 

ABOUT US

 

We're a software development company in Downtown Columbus.

 

In addition to competitive wages, we also provide great perks:

 

* Health insurance and HSA account

* A casual, fun environment where people are encouraged to learn and try new things

* Free lunch every day. We usually order in from a number of great Columbus restaurants and dine out on Fridays.

* Free employee parking. Downtown parking can be a pain, so we just buy each employee a monthly parking pass to a lot right across the street from us

 

 

POSITION DESCRIPTION

 

* Provide exceptional user support over phone, email, support forum, and web-based chat

* Provide internal feedback that can be used to improve software and training materials

* Recruit users through outbound phone efforts and support of sales and marketing activities

* Perform product demonstrations and training via the web

* First-level account management to large user groups

 

PM me if you or someone you know is interested. If I like you/them, you'll be right at the top.

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Free lunch every day. We usually order in from a number of great Columbus restaurants and dine out on Fridays.

 

Let me know if any of your staff would enjoy some Panera. I will get you taken care of ;).

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Let me know if any of your staff would enjoy some Panera. I will get you taken care of ;).

 

Good to know.

 

Sorry for the slow updates, the position has not been filled yet. Not sure who's following-up on people, checking into it.

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