TimTaylor751647545500 Posted February 2, 2011 Report Share Posted February 2, 2011 Some may remember that my account was hacked over Christmas and I wound up with a bunch of fraudulent transactions which eventually fell off and the funds were returned to my account. At the end of December, I closed the account I had since I was 17 and opened a new one to eliminate all chances of my info still being available to the guilty party. At the time, I enrolled in the 5th/3rd ID Alert and Monitoring product which allows you unlimited access to your credit scores and reports and monitors your account for any suspicious activity. 30 days free, then $5.95/month. I have yet to receive my membership id# (which you have to have to be able to register) so I called the company that manages the plan (3rd party co.) again today for an update - no record of me signing up for the product (which I did at the branch when I opened the new account). So they suggest I call my bank and inquire further. This is where I begin to get frustrated because I realize a few things while I'm on the phone with my branch. They did not transfer my rewards points over to the new account at the end of December so I may have lost out on over $500 worth of rewards. The "excuse" the manager gives me for me not getting enrolled in this program in a month's time is that, "once a quarter we misplace a piece of paperwork or two during their scanning process before they send off these documents to other organizations" - such as this ID Alert group I just got off the phone with. So, 5th/3rd in an attempt to help me keep my info secure and allow me access to monitor my information, they have misplaced the document I signed that has my name, address, account # and signature on it. And her suggestion to remedy this situation is, "just stop back in and we can re-enroll you in the program and send off another document with all of your information". How fucking dumb do you think I am lady? Long story short - I need a new bank. Quote Link to comment Share on other sites More sharing options...
Rotarded1647545491 Posted February 2, 2011 Report Share Posted February 2, 2011 Start moving up the management chain. Write down all names and excuses you have been given. Eventually you will talk with someone who actually has authority. Light each person up, in a professional manner, until you reach the solution you want. It will work. Plus you can yell at people in the process. Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted February 2, 2011 Report Share Posted February 2, 2011 +1 I used to work for 5/3rd. I probably wouldn't bank there. Quote Link to comment Share on other sites More sharing options...
SRTurbo04 Posted February 2, 2011 Report Share Posted February 2, 2011 Banked there for a short period of time after they lost over a thousand dollars worth of deposits:over the course of a few days multiple deposits) an them not having an excuse as to why. Took almost two weeks to find it. Horrible bank horrible customer service ileft them in a heart beat an never looked back. I wouldn't wish that bank on anyone. Get ur points fixed redeemed an cashed out an then close all dealings with them. Quote Link to comment Share on other sites More sharing options...
unfunnyryan Posted February 2, 2011 Report Share Posted February 2, 2011 Start moving up the management chain. Write down all names and excuses you have been given. Eventually you will talk with someone who actually has authority. Light each person up, in a professional manner, until you reach the solution you want. It will work. Plus you can yell at people in the process. This. They have your personal information, and they lost it. Demand answers. Quote Link to comment Share on other sites More sharing options...
mrs.cos Posted February 2, 2011 Report Share Posted February 2, 2011 I didnt know people still trusted 5/3. Sucks you have to go thru this, but hopefull you will find a bank that isnt full of criminals. Quote Link to comment Share on other sites More sharing options...
106mm Posted February 2, 2011 Report Share Posted February 2, 2011 I closed an account then they charged me for having a negative balance. I didn't even have a freakin' account with them. I dropped them 3 years ago and have never looked back. Quote Link to comment Share on other sites More sharing options...
sgtschulze Posted February 3, 2011 Report Share Posted February 3, 2011 If you have a military connection... USAA is a great institution. Been with them forever and nothing but the best rates on insurance, securities, and bank accounts. Quote Link to comment Share on other sites More sharing options...
Draco-REX Posted February 3, 2011 Report Share Posted February 3, 2011 The bank's name is 5th/3rd, I wouldn't trust a bank that can't do simple math. I mean, there's only 3 3rds in a whole. I don't know why they think there's 5 thirds. Quote Link to comment Share on other sites More sharing options...
TimTaylor751647545500 Posted February 3, 2011 Author Report Share Posted February 3, 2011 If you have a military connection... USAA is a great institution. Been with them forever and nothing but the best rates on insurance, securities, and bank accounts. My step-father is the district commander for the DAV here in town. Maybe I'll get with him to hook me up. Quote Link to comment Share on other sites More sharing options...
Limitedslip7 Posted February 3, 2011 Report Share Posted February 3, 2011 Improper fraction? I'm in the process of leaving 5/3rd; going to United Federal Credit Union. Now I get 2.5% interest on my checking account and they got me a loan for my Evo for 3.6%. Fuck 5/3rd! Quote Link to comment Share on other sites More sharing options...
El Karacho1647545492 Posted February 3, 2011 Report Share Posted February 3, 2011 Huntington has always done right by me. I hear Chase is a bitch unless you are an employee, and even then they have 9trillion different fees, same with Bank of America (thank jeebus they're not in Ohio or their tellers would get an earful from me weekly; still have an acct there so I can easily transfer money to/from my parents/sister's account) Quote Link to comment Share on other sites More sharing options...
zeitgeist57 Posted February 3, 2011 Report Share Posted February 3, 2011 Yikes! I work at 5/3...service is everything with banks. I can understand if you're leaving, but PM me with branch info and who you spoke to if you want me to do something for you, Tim... Quote Link to comment Share on other sites More sharing options...
AWW$HEEET Posted February 3, 2011 Report Share Posted February 3, 2011 Clay where do you work? Pm me. As for usaa, I don't think you even need to be a member or a dependent anymore. The deals aren't even that great there. No banks are "stellar" in my mind. If you don't want fees, setup overdraft protection at any bank, if you seek high rates or teaser rates look at the online banks like ally, etc. Quote Link to comment Share on other sites More sharing options...
Not Brian Posted February 3, 2011 Report Share Posted February 3, 2011 I've never had a problem with 5/3 and I've had the same checking account since I was 14 years old. I mean, aside from my own dumb ass going negative, sure. Quote Link to comment Share on other sites More sharing options...
justinwebb Posted February 3, 2011 Report Share Posted February 3, 2011 too bad you dont bank with chase, i am a manager in the online dept but still handle accounts, i would see to it you got taken care of Quote Link to comment Share on other sites More sharing options...
phil Posted February 3, 2011 Report Share Posted February 3, 2011 Working for chase I see a lot of different things now, that you wouldn't see from a consumer side. But in no way is looosing personal info acceptable or tolerable. As for rewards points, they are yours you earned them they have to transfer those points over. Trust me on this. Id protection is a joke , sorry, but it is, set up your account online and monitor it yourself. Keep your info secure, limit buying products online (this is a big one) and get a new bank. Good luck time, sorry this is a shitty situation. Quote Link to comment Share on other sites More sharing options...
Mensan Posted February 3, 2011 Report Share Posted February 3, 2011 I have also been pretty upset with my 5/3 service recently. I have also set up an account at USAA, and they are absolutely WONDERFUL. Quote Link to comment Share on other sites More sharing options...
evan9381 Posted February 3, 2011 Report Share Posted February 3, 2011 i had a savings acct with 5/3 since i was 8, checking since the day i turned 18, 4 car loans, mortgage loan, and had 0 issues. odd Quote Link to comment Share on other sites More sharing options...
Guest 614Streets Posted February 3, 2011 Report Share Posted February 3, 2011 5/3 just stepped up and saved my ass 4500 bucks on a dispute with a procharger dealer. They even yanked the money from PAYPALs asses. Best bank Ive ever delt with. Quote Link to comment Share on other sites More sharing options...
LJ Posted February 3, 2011 Report Share Posted February 3, 2011 I've always said that I thought that 5/3 was the worst bank in Columbus. Yanking secured credit lines for no reason, fucking up people's mortgages causing them to miss closing, etc, ridiculous Quote Link to comment Share on other sites More sharing options...
LJ Posted February 3, 2011 Report Share Posted February 3, 2011 I know for a fact as well that 5/3 lost a lot of higher end talent in Private Banking and Mortgage Lending a few years ago as well. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted February 3, 2011 Report Share Posted February 3, 2011 I used to be with 5/3rd and didn't have any problems, I liked them. I moved to Chase because they are nationwide, more locations and better technology like ATM's made past 1974, mobile apps, etc. Quote Link to comment Share on other sites More sharing options...
Guest Spam Posted February 3, 2011 Report Share Posted February 3, 2011 Doesnt chase charge you to use debit? Ive heard bad things about every bank. Wish Wachovia would somehow get into Ohio. Best bank ive been with. Customer service was awesome. Quote Link to comment Share on other sites More sharing options...
CRAWDAD Posted February 3, 2011 Report Share Posted February 3, 2011 I use 4. Kemba 5/3 Chase PNC Can't have all your eggs in one Basket boys! Haven't had any problems out of any of them yet! Quote Link to comment Share on other sites More sharing options...
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