Nice post Ryan. I have never been a fan of this place due to the fact of being raped on service on my Katana right after they opened. I also went in there to look at a VFR when I was looking to upgrade from the Katana, I was ignored by sales for the first 10 minutes I was in the building and then when a rep did approach me he told me the price on the sticker was the price no negotiations, I bolted. I have been back a few times to buy supplies since they are close and the atmosphere / service sucked. If he wants to be successful he has to build that relationship with his customers. There used to be a Ski-doo dealer on 23 over in Delaware. It was the equivalent of the neighborhood barbershop. I would be there several Saturdays a month just to shoot the shit with the owners and their sons who were the mechanics. They cared about you as a customer, as a snowmobile enthusiast and as a person. I will have to stop by Marysville Honda and see if things are improving. I hope he is successful in his endeavor and has the owners buy-in. If so I believe this will make them a successful dealership and improve their image.